Outsourcing: Global and customer specific solutions via the Medica Source® tool for the medical information management at local, regional or corporate levels. In the context of an outsourced management of our activities, we offer a 24 hours a day coverage and a multilingual service for the management of level 1 and level 2 medical information.
Medica Source®
Medica Source: more than just a CRM
• Content management
• Collaborative tool
• Contacts database management
• Analytical tool
• Operational tool
Universal Medica, European Leader in medical
and scientific information and communication.
Quality of service
Client focus
Effective tools
Medica Source® is a medical information tool that can be used as a SAAS (software at the service, deployed in your structures through a secure internet website) or in the context of an outsourced management of your medical information activity provided by Universal Medica.
SaaS Solution (Software at the Service): Our development capacities guarantee a full customization of the tool for a deployment in your structures.
“A distinctive expertise: a software designed, thought out and improved by healthcare professionals”
Not only are we a software developper, but we also offer a valuable expertise. We have designed and optimized Medica Source® since 2003 in light of 300 000 Medical Information enquiries, serving today 40 customers.
Universal Medica, European Leader in medical and scientific information and communication – 15 years of business expertise
The key assets of Medica Source®
Response time
The simplicity and speed of Medica Source® allows your teams to process telephone enquiries in real time.
Features well thought out by the operational teams
Integration of the knowledge base
in the form of standard question-answers and management of the associated attachments
Recording
Management and traceability of all medical information inquiries
For everyone everywhere
• Multilingual SaaS Solution: international coverage with multilingual interfaces for each subsidiary.
• SaaS solutioncompatible with all web browsers
Integration of your CRM databases
• Healthcare professionals
• Product, etc.
Dashboard
• Real time monitoring of call flows
• The dashboard is entirely customizable according to the chosen indicators: metrics activity reports…
Call statistics
• Breakdown of the enquiries per category and/or per caller function
• Most frequently asked questions
Listing of the enquiries
• Subject of the medical information call
• Product
• Follow up
• Identification of pharmacovigilance cases
• Quality claims
Technical Aspects
Medica Source® SAAS solution
| Medica Source® Core | Customization |
|---|---|
| Medica Source® License | Dedicated Project Manager (medical information specialist) |
| Hosting | Web & software developers |
| Maintenance | IT Project Manager |